Botanical Matrix

Yes it is! Vitamin C facial oil and serums can help boost collagen, reduce dark spots, and provide antioxidant protection. And our formula is gentle on skin, helping reduce irritation on those with sensitive skin!

Our formulas are dermatologically tested and made with gentle, naturally derived ingredients. However, everyone’s skin is different.

If you experience any irritation or sensitivity, stop using the product and contact us at support@botanicalmatrix.com. We’ll always do our best to help — whether that means a refund, a store credit, or another solution that feels right.

We've tested our product thoroughly and our products are meant to be gentle on skin, but everyone's skin is different. If you notice a reaction, please stop using and let us know by emailing us at support@botanicalmatrix.com.

Yes, all our products are tested and formulated with skin-friendly ingredients.

If you have sensitive or reactive skin, we recommend doing a patch test before use — just to be safe.

Orders placed by 5pm (UK time) are usually dispatched the same day.

• UK: 1 – 3 working days
• EU: 3 – 7 working days
• Channel Islands: 3 – 5 working days

You’ll receive a tracking link as soon as your order is on its way.

Yes — Botanical Matrix is proudly vegan and cruelty-free.

We never test on animals, and neither do our suppliers.

We accept returns of unopened and unused products within 14 days of delivery.

If your item arrives damaged or faulty, please contact us at hello@botanicalmatrix.com and we’ll make it right.

Due to the nature of skincare, we’re unable to accept returns on used or opened products unless there is a fault or adverse reaction.

Store your products in a cool, dry place away from direct sunlight.

Each item includes a PAO (Period After Opening) symbol for guidance.